Privacy Policy

Five Star Bathrooms Pty Ltd (ACN 629 605 803), NSW Builder’s Licence 338649C, part of the Five Star Homes Group, of Level 1 / 5 George St, North Strathfield NSW 2137. In this policy “we”, “us” and “our” mean Five Star Bathrooms Pty Ltd. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

When you submit an enquiry form, call us or email us, we collect the information you give us: your name, email address, phone number, suburb, the type of project, your budget range and anything you write in the message field. If you go on to become a client we also collect the property address, site photographs, plans and measurements, your material selections, and the records needed to administer your contract, insurances and warranties.

When you browse the site we collect standard technical information through Google Analytics, Google Tag Manager, Google Ads and Hotjar: IP address, browser and device type, pages viewed, time on page, referring website, and where applicable the Google Ads click identifier (gclid) and campaign parameters. Hotjar may record anonymised interaction data such as scrolling, clicks and mouse movement to help us understand how pages are used. Our live chat service (Tawk.to) records the content of chat conversations.

To respond to your enquiry, prepare and send you a quote, arrange consultations, carry out and administer building work, meet our legal obligations under NSW building and insurance law, and to measure and improve the performance of our website and advertising. We do not sell your personal information, and we do not share it with third parties for their own marketing.

Only where it is necessary to do the work or run the business: our own trades and contractors working on your project, our suppliers where an order has to be placed in your name, our insurers and the Home Building Compensation Fund where cover applies, your strata committee or building manager where a by-law application requires it, and our professional advisers. We also use the third-party service providers named above (Google, Hotjar, Tawk.to) and Google Workspace for email and document storage. Some of these providers store data overseas, including in the United States.

This site uses cookies and similar technologies for analytics and advertising measurement. You can block or delete cookies through your browser settings; parts of the site may not work as intended if you do. You can opt out of Google Analytics tracking using Google’s browser add-on, and you can manage ad personalisation in your Google account settings.

Enquiries that do not become projects are retained for up to two years so we can pick up a conversation you started earlier. Project records — contracts, certificates, warranty and insurance documentation — are retained for at least the statutory warranty period and any longer period required by NSW law, generally a minimum of seven years.

We hold personal information in access-controlled systems and take reasonable steps to protect it from misuse, loss, unauthorised access, modification and disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You can ask us for a copy of the personal information we hold about you, ask us to correct it if it is wrong, or ask us to delete it. Email [email protected] or call 1300 850 773. We will respond within a reasonable period, normally 30 days. Some records we are legally required to keep cannot be deleted on request.

If you believe we have mishandled your personal information, contact us first at [email protected] so we can try to resolve it. If you are not satisfied with our response you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

We may update this policy from time to time. The current version is always the one published on this page. This version was last updated in August 2026.